5 stars for Dr Howard! He is amazing. His staff recognized I needed to be seen asap and got me in. Dr. Howard is very knowledgeable, prescribed immediately and referred me for necessary treatment at the hospital. I'm thankful for his straight forward kindness, wisdom and professionalism.
The entire staff at WRENT were amazing on the day of my thyroid surgery. They answered all of my questions and explained what I could expect pre and post surgery. I can't say enough positive things about my experience, thank you again for a great experience!
Dr. Troy Howard is not only a ear, nose, and throat specialist. I met him in the emergency room with two completely through lacerations from the bottom of my lip to the bottom of my chin. My face was hanging off my face simply put. Dr. Howard was confident and went to work with conviction after he assured me that everything was going to be okay. Before he got there I had my doubts. He went to work, and I couldn’t believe my eyes once I looked in the mirror. He saved me from a life of meeting new people and asking what had happened to me. I doubt anyone will ever know. Thank you Dr. Howard.
Very pleased with Dr Howard. He took time to explain all the options. Let me make the final decision with no pressure. And felt like he really cared. My husband is now seeing him. We both highly recommend Dr. Howard.
In the last 20 years that I have lived in Rapid City, I have NEVER dealt with a deep-hearted passionate and caring Audiologist before. In my eyes West River ENT VERY top on my list and I just don't go to anyone. The West River Audiologist makes deeply respects your concerns, makes time for you until you feel confident and all of your worries turn negative. West River ENT is a phenomenal place to get services. I would highly deeply recommend them WITHOUT a doubt
My son had his tonsils taken out two weeks ago by Dr. Schleiffarth. The whole entire staff was so so sweet to him. They allowed him to drive back to surgery in style in his very own race car. All of the nurses and doctors waved to him and made him feel comfortable leaving me to go back to surgery. They kept me informed, answered all questions and as soon as surgery was done Dr. Schleiffarth came to talk with me. He even gave me a souvenir picture of the tonsils ? which my son enjoyed looking at. Thank you to the whole team. You guys are incredible. 10/10 would recommend.
Dr. Guy is a thoughtful and caring doctor. He asked me a lot of questions and listened intently to my answers. His suggested treatment was insightful and hopeful for a long term symptom I have. I'm glad he was there for me.
Since Allergy & Asthma of the Black Hills merged in January 2019 with West River Ear, Nose & Throat Clinic. I feel I am still getting real good care from the nurses & Doctors that work there. I am very pleased with the way I have been treated. I have no complaints at all. Plus I would recommend this office to other people that need this kind of care. I will still give this office a 100% rating. As of January 2020, I have still been going to this clinic. And I am very pleased with the care I am given & I am also very happy with all the staff there. They are very proficient in the way they do things and the nurses are very good in what they do in the Allergy clinic. They are very proficient in the way do things, and they also give you your privacy. And now with this COVID 19 VIRUS: ALL THE STAFF AT THIS CLINIC WEARS A MASK & ARE VERY CAREFUL IN THE WAY THEY TREAT YOU. Everything gets wiped down after every patient. Which is wonderful!
THANK YOU EVERYONE FOR A JOB WELL DONE!
I love being treated as a patient by a staff that really listens to me and even though I have some very difficult issues to treat, they do all they can to correct my health issues. Here I am a patient and not a business transaction.
Mine and my daughter's experience here was amazing! All of the staff were extremely informative, welcoming, caring, and easy to get along with. I felt comfortable right away with the care my daughter was going to receive. I appreciated how friendly everyone was the whole way through, and the care and concern for my daughter afterwards. 10/10 would highly recommend. also, the doctor was very great with how I wanted to go about my child's care, and didn't try to push me the opposite way.
Dr Schleiffarth is amazing! After a year of and half of ear pain and many doctors telling me that they couldn't find out what's wrong. west river ent took the time to listen to me and understand my pain and finally figured out what was wrong! I'm so thankful for them!
Dr. Schleiffarth and his staff are excellent! They are very caring and professional. He has been my daughter’s doctor for few years and has really helped her achieve wonderful results with her hearing.
We had a wonderful experience! Our nurse Melissa was absolutely fantastic and the Doc made sure to answer all my questions and thoroughly explained everything without rushing. I would highly recommend West River ENT!
My grandson has severe allergies and when Dr Janns retired we was sent to these people. They ran tests and showed him not to have one allergy even though he has has such allergic reactions his tongue swells and we have to use an epi pen in him. He has at least one a week. Dr. Janns put him on 2 antihistamines plus ranidine which is also acts as a antihistamine. I explained this but they didn't believe this stops you from showing allergies so now they don't believe he has allergies and refused to give him a prescription for his epi pen. We almost lost him Thursday nite as they had to do his epi 3 times plus steroid. We will find a Dr that knows what there doing. Poor judgement of a childa need just because they don't understand his system. I don't recommend them to anyone. But good luck
Thank you Andrea Hanson for seeing me this morning without an appointment! My face and neck were huge and ear pain. The staff worked me in very fast.Andrea diagnosed my issue, showed me the anatomy of problem I was having on a screen, explained what went wrong, and how to treat it. I left feeling grateful Andrea and West River ENT! Thank you!!!!
A year ago my life changed quickly- overnight really. I went to bed one night fine and woke up spinning out of control. Days later I was told to see an ENT. With little hope.... I did. From the The two receptionists out front answering the phone and dealing so politely with the panicked girl on the other end to my nurse, Gaelle who goes above and beyond for me (thank u) to Dr S who is incredible and treated me so fast and had my Ménière's (vertigo) under control in less than a week. I am grateful to this clinic for being so good to me and taking great care of me when I am feeling pretty down and out. You all truly change lives and that is so important when something can bring your life to a halt. God bless you all. Hope not to see you too soon �� at the clinic anyway LOL. Thank you. All of you.
Our 2 yr old daughter had ear tubes put in last Friday with Dr. Schleiffarth and I just want to say what a wonderful job he did. The entire staff at West River ENT were excellent. Thank you for taking such good care of our baby Blair! Highly recommend to anyone.
Dr Schleiffarth and his team did a wonderful job on my surgery yesterday and I'm so thankful for how well they took care of my and made sure the procedure went smoothly. Thank you so much! I would highly recommend Dr Schleiffarth for any issues you are having!
Dr. Schleiffarth was very knowledgeable about my condition and was very proactive in my treatment. I normally get treated at Mayo clinic but it so nice to have a great ENT at home. So glad that he is here!